General Therms and Conditions & Return Policy

By placing an order with the Company the Customer agrees to have read these terms and conditions and accepts and agrees to be bound by them.

1. Age: only people older than 18 years old can visit the website.

2. The information and opinions expressed on the website can not be understood as an incentive to consume alcoholic beverages.

3. Disclaimer: The company declines all responsibility of the information given on the website, in particular regarding completeness, correctness or reliability.

4. Cancellation & return policy: The customer sends his request by email to info@winemood.ch with the intention of cancellation an order. The request must be made in 14 days after delivery of the goods. The box must be intact as a container, but one bottle may be opened to try (the price will be deducted from the amount refunded). The goods must be returned to the sender in the original packaging together with the delivery note at the exclusive cost of the customer.

5. When a package is returned by the carrier (failed delivery), the customer will be notified by email given when ordering. Without a message from the customer within 3 months after sending the email, the order will be canceled and not refunded. The customer bears the costs of a new dispatch. 

6. Privacy policy: we respect your right to privacy by applying the Swiss data protection regulations, in particular the Federal Data Protection Act of June 19, 1992 and it's implementing ordinances. We promise not to reveal any personal information about you to others. However, you expressly consent to your data being hosted by third parties.

7. Photography: the photos on this website are for informational purposes and it is possible that there is a small difference between the photo and the real product received.

8. Law: Swiss substantive law is applicable to the present Terms of Use. The courts of the Republic and the Canton of Tessin have exclusive jurisdiction for disputes.